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Student Support Services

As a school we offer a range of services with the specific aim of supporting the physical, social, emotional and intellectual needs of our students. This handbook is a guide to those services, what they provide and how they operate. It has been written for students, parents, and staff.

Is there a student who is struggling with the English language? Are you confused as to why your child is not performing as well as you would expect? Did you notice that a student is unusually down or not her/himself? Whether a student, parent or member of staff, consult this handbook and contact us for advice and help.


ISU is an inclusive school and provides support for students ranging from mild, moderate, and intensive learning needs. Approximately 10-15% of our student population receives some degree of Learning Support. There are several Learning Support teachers in both Junior School and Senior School and we have assistants that support student learning as well. Students with identified needs from a previous school or an Educational Psychologist report qualify for Learning Support and receive an Individual Education Plan.

Students with mild to moderate support may have an assistant in the classroom, or be in a co-teaching section. They also have appropriate accommodations to support their learning. In Senior School these students may opt out of a second language and receive Learning Support classes to receive support with specific programs, curriculum support, and/or social skills. Testing accommodations for MYP, DP and SAT are supported also.

Students that have more intensive needs may qualify for a 1:1 assistant, which is an additional financial responsibility to the family. Their academic program could be modified in both curriculum and/or alternative classes. Functional skills is a focus point, and includes options such as tailoring, culinary arts, horticulture, in addition to life skills and job training. Speech and Language Therapy is available on a private consultant basis.

We believe inclusive learning is beneficial for all, and strive to share the benefit of learning diversity within our school community. ISU is a member of Next Frontier Inclusion (NFI), which supports research and professional development for inclusion across international schools.

For more information please contact:

Ann White, JS Learning Support Coordinator - awhite@isumail.ac.ug

Kathleen Sheridan Mwanga, SS Learning Support Coordinator - ksheridan@isumail.ac.ug


There are two counsellors at ISU who work as a team to meet the social and emotional needs of students across both the Junior and Senior School. The counsellors work with individuals, groups, at grade and school level. Their is also a College Counsellor in the Senior School.

If a student is having problems in or out of school that are affecting their emotional and social well-being or their academic performance, that student can choose to see the counsellors. Equally, they may be self-referred or referred to the counsellors by a teacher, a parent or another student. The student or parent would be seen in the privacy of one of our two counselling rooms and conversations would generally be confidential. If a student is at risk or if a student breaks the school rules, the counsellor has the responsibility to share this information with others. In Junior School parents and counselor work together closely, and communicate on regular basis. The counsellor meets with all new students, to get to know them and be aware of their individual needs.

The aim of counselling sessions is to enable the student to work through and cope with issues, and to find solutions. If the issue is severe and ongoing, the student would be referred to an outside counsellor or health specialist etc. in or outside Uganda as needed.

The counsellors also have a responsibility for the general emotional and social well-being of our students. They chair and minute grade level meetings across Senior and Junior School. These meetings give teachers the opportunity to discuss any student concerns and appropriate interventions are put in place.

Please refer to the Counseling Handbook for more information about our counseling services.

Please click here for the Child Protection Policy

For more information please contact:

Francesca Ferrari, Senior School Counselor -fferrari@isumail.ac.ug


The Nurse team at ISU supports the physical and emotional health and well-being of the staff and students of the International School of Uganda. The ISU school clinic is a first aid clinic, after emergency treatment referrals are carried out as needed. Our main duties at the school’s clinic are the provision of preventative health care, curative service such as first aid and emergency treatment as well as health promotion activities such as health education. There are always one/two nurses on duty during normal school hours. In addition, we attend to out of hours events such as Family Day and sports events as requested. We keep accurate written records of all visits to the health clinic and maintain student health records.

Our four main responsibilities:

1. Prevention and care for health problems experienced by staff and students.

2. Promotion of the health and well-being of staff and students.

3. Ensuring that the food and drink provided on campus meets stringent standards of quality, safety and hygiene.

4. Ensuring that appropriate medical supplies and first aid equipment and facilities are available on campus.


The EAL program is designed to give additional English language support to newly enrolled students with limited English proficiency. EAL helps those students function successfully in school life as quickly as possible. Typically students are in EAL support for 1-2 years.

Please help us to meet the different needs of our student population by being aware of what is on offer and by bringing to our attention any students who could benefit from the services we provide. We are here to help!

For more information please contact:

Roos Burmanje, EAL Senior School Teacher - rburmanje@isumail.ac.ug


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