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Student Support Services


ISU Inclusion Philosophy

"Our ability to reach unity in diversity will be the beauty and the test of our civilisation." ~ Mahatma Gandhi

We come together as a whole school, a community of learners, to develop a sense of belonging for everyone. Accepting each of our unique identities promotes the development of international-mindedness, agentic* learning and responsible citizenship. We support, guide and empower this community throughout the journey of inclusion and lifelong learning. As a community, we understand that everyone can learn and reach their full potential given access and ownership. We accept the responsibility for educating and enabling students, staff and parents in realising our philosophy. We strive to remove the barriers to an inclusive education and provide all learners with experiences that cultivate agency, embrace partnerships, and nurture strengths.

Our approach to inclusion is captured within the ISU Mission Statement and the first Learning Principle:

We learn together to unlock the opportunities of a changing world.

Learning is inclusive:

  • providing meaningful, challenging and relevant learning for a diverse community
  • empowering self-reliance, independence, confidence and grounded in a sense of belonging
  • when students see themselves as part of the learning process
  • taking into account different learning styles
  • it is culturally sensitive

We believe that inclusion is a holistic approach that serves to provide barrier-free, strength-based access to all learners and to facilitate solutions that enhance the learning environment. This approach also embraces The UN Convention on the Rights of the Child, Articles 28 and 29: 

“... recognize the right of the child to education, and with a view to achieving this right progressively and on the basis of equal opportunity… the education of the child shall be directed to: The development of the child’s personality, talents and mental and physical abilities to their fullest potential; The preparation of the child for responsible life in a free society, in the spirit of understanding, peace, tolerance, equality of sexes, and friendship among all peoples, ethnic, national and religious groups and persons of indigenous origin.” 

Inclusion is an educational approach to which we aspire through our commitment and our beliefs. 
We believe:

  • All children have inherent rights
  • Everyone can and wants to learn
  • Our strengths will help us overcome our challenges
  • The barriers to education lie not within our learners, but within the structures and systems of education
  • Learning is a partnership; a shared responsibility
  • Agency promotes self-advocacy
  • Inclusion transcends diversity
  • A culture of inclusion is a community commitment
  • Inclusion is a continuous journey

*agency -“Agentic learning is defined by self-directed actions aimed at personal growth and development based on self-chosen goals. Within this context, learners initiate actions of their own volition that drive their learning.” 
(From: https://www.gettingsmart.com/2017/11/what-is-agentic-learning-and-why-is-it-important/)

Read more about how we put our beliefs into actions.

For more information about our approach to inclusion and learning support please contact:
Director of Admissions - admissions@isumail.ac.ug


There are two school counsellors at ISU who work as a team to meet the social and emotional needs of students across both the Junior and Senior School. The counsellors work with individuals, groups, as well as at the grade and school level. Additionally, there is a College Counsellor in the Senior School.

The Junior and Senior School Counsellors advocate for students' needs and to help students advocate for themselves. They are also available to offer family support for parents and other members of the school's community. The counsellors support students on the socio-emotional level, as well as help them achieve their academic potential, working on organisation, motivation and study skills.

The Senior School Counsellor teaches regular classes, called Life Skills, that cover topics which include: peer relationships, self awareness, resilience, and personal well-being in general. The Junior School supports all learners through personal and social education that is an embedded programme that is co-taught by the Junior School Counselor and the Homeroom Teachers throughout the school year. If students need suport beyond the programme the counselor may also support children on an individual or group basis.

Students can voluntarily visit the school counsellors, or they can be referred by teachers or parents. Usually the content of the meetings is confidential, unless it is agreed that other people need to be involved or if someone is in harm's way. Confidentiality is also relinquished in the case of lack of compliance with the school rules.

The aim of counselling sessions is to enable the student to work through and cope with issues, and to find solutions. If the issue is ongoing or severe the student would be referred to a mental health specialist, either in Uganda or abroad, as needed

The Junior and Senior School Counsellors are responsible for the general emotional and social well-being of our students. They meet with all new students, to get to know them, help them through the transitional phase, and become aware of their individual needs. 

Please click here for the Child Protection Policy

For more information please contact:
Susanne Duerr, Junior School Counsellor - jscounselor@isumail.ac.ug
Jordi Blanco, Senior School Counsellor -sscounselor@isumail.ac.ug


The Nurse team at ISU supports the physical and emotional health and well-being of the staff and students of the International School of Uganda. The ISU school clinic is a first aid clinic, after emergency treatment referrals are carried out as needed. Our main duties at the school’s clinic are the provision of preventative health care, curative service such as first aid and emergency treatment as well as health promotion activities such as health education. There are always one/two nurses on duty during normal school hours. In addition, we attend to out of hours events such as Family Day and sports events as requested. We keep accurate written records of all visits to the health clinic and maintain student health records.

Our four main responsibilities:

  1. Prevention and care for health problems experienced by staff and students.
  2. Promotion of the health and well-being of staff and students.
  3. Ensuring that the food and drink provided on campus meets stringent standards of quality, safety and hygiene.
  4. Ensuring that appropriate medical supplies and first aid equipment and facilities are available on campus.


The EAL program is designed to give additional English language support to newly enrolled students with limited English proficiency. EAL helps those students function successfully in school life as quickly as possible. Typically students receive EAL support for 1-2 years.